فندق بولمان زمزم مكة 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.7/5 3,055 أراء

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مجمع أبراج البيت, وقف الملك عبد العزيز, 21955 مكة, السعودية

الوصف

خدمات الفندق الإضافية

  • على بعد لحظات من المسجد الحرام والكعبة المشرفة.

  • إطلالات جزئية على الكعبة المشرفة والمسجد الحرام وجبل النور (غار حراء).

  • غرفة وأجنحة فسيحة

  • خدمة إنترنت لاسلكي مجانية

  • يقع بجوار جناح التسوق الذي يضم مجموعة كبيرة من العلامات التجارية العالمية.

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موقع الفندق

فندق بولمان زمزم مكة

مجمع أبراج البيت, وقف الملك عبد العزيز
21955 مكة
السعودية

نظام تحديد المواقع العالمي (GPS):21.419314, 39.824662

الهاتف
فاكس +966 12 571 5999

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.7/5  3,055 أراء

تقييم TripAdvisor  4.0/5  3,112 أراء

2023 شهادة تميّز

Good service

ملاحظة Tripadvisor 5.0/5

Arafadi F تقييم TripAdvisor المعتمد

Umar Faruq Kautsar Are the best friendly humble Umar Faruq Kautsar Are the best friendly humble Umar Faruq Kautsar Are the best friendly humble Umar Faruq Kautsar Are the best friendly humble Umar Faruq Kautsar Are the best friendly humble Umar Faruq Kautsar Are the best friendly humble

four star

ملاحظة Tripadvisor 3.0/5

senandika d تقييم TripAdvisor المعتمد

four star, they clean very good. please clean the room when the guest not in the room. their house keeping have a good attitude 👍

Dear Valued Guest, Thank you for sharing your feedback with us. We appreciate your feedback regarding our housekeeping service. On the other hand, your comment has been taken into consideration to avoid any future occurrences. We hope to have the opportunity to serve you again soon. Best regards, Pullman Zamzam Makkah Hotel.

April 20-25 stay , room 2604

ملاحظة Tripadvisor 5.0/5

354globetrotter365 تقييم TripAdvisor المعتمد

April 20-25, room 2604 My stay is perfect from check in till check out,checked me in early & my room was upgraded; thanks to Mr Husam from guests relation; for contacting me a day before my arrival, and for his follow-up after that. Special thanks to Ms Asmahan; she did the best to choose & locate my room during check-in. My room is a newly renovated one , beautifully decorated with separate seating area , very clean & hygienic. My thanks to the housekeepers Mr Amir Sayed, Mr Sohag Mannan & Mr Muhammad Amir ; room always very clean & stuff are provided. Breakfast buffet in the lobby lounge restaurant was very good with nice and many varieties, special thanks to Mr Ashraf Mahnashy restaurant manager,thanks to Mr Muhammad Nour, Mr Shakeel & all of the team. Thanks to Ms Yaqeen from guests relation & all in the hotel for their attention, follow-up & polite attitudes.

Dear Valued Guest, Thank you for your positive comments about our check-in process, room upgrade, amenities, decoration, breakfast buffet, restaurant staff, housekeeping and guest relation. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We want to express our sincerest gratitude for your kind words towards Mr. Husam, Ms. Asmahan, Mr. Amir Sayed, Mr. Sohag Mannan, Mr. Muhammad Amir, Mr. Ashraf Mahnashy, Mr. Muhammad Nour, Mr. Shakeel, and Ms. Yaqeen as they continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. Sincerely, Pullman Zamzam Makkah Hotel.

Not recommended. A 5 star, are you sure??

ملاحظة Tripadvisor 1.0/5

travel_tine1 تقييم TripAdvisor المعتمد

You expect a group like Pullman to pull off a good experience but no. Housekeeping does not clean your rooms everyday. You have to go call them to come clean. Even on cleaning days, if they clean the bathroom, they would completely omit the bedroom area. Floors are never vacuumed, it’s dreadful to stay here for 2 weeks. Breakfast is nice, Karin Ridwan is a nice chef who changed the menu a bit since we were getting bored of it after 2 weeks. He added some fresh dishes that were enjoyable. Check out is not smooth at all, calling the bellboy to carry 8 bags took us 1 hour and 4 phone calls to the reception. We almost lost our bags when they took our bags down to -2 floor without even notifying us. The only thing enjoyable is the location, which is just a few minutes walk directly into the haram. Hajj and Umrah experience should be much better. Security is top notch though.

Dear Valued Guest, Thank you for sharing your feedback with us. We appreciate your feedback regarding the location. We want to express our sincerest gratitude for your kind words towards Mr. Karin Ridwan as he continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. On the other hand, your concerns regarding check out, reception service, cleanliness and housekeeping service have been taken into consideration, and rest assured that our team is working on it. Please contact us in a private message to follow up internally. We always strive to maintain our highest standards of service and promise to exceed your expectations on your next visit. Sincerely, Pullman Zamzam Makkah Hotel.

Right person for the right job

ملاحظة Tripadvisor 4.0/5

FreeAdventurer Solo travel - تقييم TripAdvisor المعتمد

Ms.Rawabi reflects the right image of the hotel, with her attitude and passion to help and manage the customers challenges and requirements, the management has to be proud of her. Despite the complications, she can react in the right way, and calmly. The hotel is in the compound infront of the Haram ha access to the commercial compound for shopping, and it has access to the entrance Gate at the tunnel.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding our location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We want to express our sincerest gratitude for your kind words towards Ms. Rawabi as she continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. Sincerely, Pullman Zamzam Makkah Hotel.

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 3,121 أراء 9.4/10 الموقع
  • 5,050 أراء 4/10 الغرفة
  • 8,941 أراء 8/10 الخدمة
  • 253 أراء 1.6/10 إنترنت
  • 2,171 أراء 3.2/10 مستوى النظافة
  • 1,923 أراء 2.7/10 شعور
  • 1,441 أراء 3/10 مستوى الراحة
  • 1,223 أراء 2.9/10 وسائل الراحة

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يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.